After booking your call, you will receive a Zoom link. At the time of your appointment, simply click the link and follow the instructions on your phone or computer. If you're new to Zoom, you can still join the call using the web version without needing to download any apps.

Yes. Once we've established a working relationship, I prefer to conduct an on-site visit as soon as possible. This allows me to better understand the environmental factors that might influence the situation. I am based in Chester,  England and travelling within a 250-mile radius of Chester is included in the package. I am happy to travel internationally, travel expenses will apply.  Please get in touch to receive a quote before booking.

You will have full access to the 6-week webinar live using the Zoom link. You will also have an invite to the Facebook group for ongoing support plus to the annual retreat.

If you have an inquisitive mind and enjoy engaging in discussions after webinars, here is why you are joining our VIP group! As a VIP, you’ll gain exclusive access to an additional 30-minute live Q&A session each week after the webinar main session, where you can ask Lily your questions directly. This offers a deeper understanding and personalized focus. 

Yes. There will be a recording on sale after the event. This is not for people who purchased the ticket and did not attend the event. Only the speaker's view is recorded. Interaction with the speaker is through the chat box.

There is no recording or screenshot permitted during the event.

The inclusion of a Facebook group and a yearly retreat (invite only) adds a strong sense of community, accountability, and long-term support. It’s comforting to know that I would not be on this journey alone. The opportunity to connect with like-minded individuals who are also working on their personal growth and relationships with their horses is a huge value. Plus, the idea of having access to a retreat with horses in a peaceful country setting feels like a refreshing way to deepen learning and healing. 

Yes, absolutely. We offer a 100% customer satisfaction guarantee. If you do not feel you have gained the expected benefits by the end of the second week for webinars or after the first session for Reiki meditation, you are entitled to a full refund. We are not responsible for any technical issues or personal circumstances that may prevent you from accessing the webinar. There is no refund for digital products like audio or video packages.